PRODUCT SPECIFICATIONS
Grandstream UCM6302 Enterprise Grade Unified Communication Solution
The UCM6300 series of IP PBXs allows businesses of all sizes to build powerful and scalable unified communication solutions in an easy-to-manage fashion with no licensing fees. This enterprise-grade IP PBX supports up to 6000 users and allows businesses to unify all of their communication technologies on to one centralized network, including voice, video calling, video conferencing, video surveillance, data tools, analytics, mobility options, facility access, intercom and more. The UCM6300 series can be integrated with third party applications and platforms, including customer relationship management (CRM) and property management systems (PMS), and offers an API for additional custom integrations. For cloud-based setup, management and monitoring, the UCM6300 series is compatible with the Grandstream Device Management System (GDMS). This unified communications manager also offers a built-in video conferencing platform with support for desktop users through the Grandstream Wave desktop app. By offering thousands of secure and reliable features at an all-inclusive price point without any licensing fees, costs-per-feature, or recurring fees, the UCM6300 series allows enterprises, offices, hotels, retail chains, call centers and more to create a seamless unified communication solution.
Key Features
- Supports up to 6000 users and up to 400 concurrent calls
- Zero configuration provisioning of Grandstream SIP endpoints
- Advanced security protection with secure boot, unique certificate and random default password to protect calls and accounts
- Three Gigabit auto-sensing RJ45 network ports with integrated PoE+ and support NAT router
- API available for third-party integrations, including CRM and PMS platforms
- Built-in collaboration server (MCU) with conferencing, chats, screen sharing, white board, recording, and support for the Grandstream Wave app
- Supports Full-Band Opus voice codec and H.264/H.263/ H.263+/H.265/VP8 video codec, jitter resilience up to 50% packet loss
- Built-in call center suite and call queue for efficient call traffic management
- Enhanced reliability with support for Hot Standby High-Availability
- 5-level IVR and multi-language auto-attendant to efficiently handle incoming calls
- Compatible with GDMS for cloud setup, management and monitoring
- Based on the latest version 16 open source telephone operating system
Technical Especifications
- Analog Telephone FXS Ports: 2 RJ11 Ports
- PSTN Line FXO Ports: 2 RJ11 Ports
- All ports have lifeline capability in case of power outage
- Network Interfaces: Three self-adaptive Gigabit ports (switched, routed or dual card mode) with PoE+
- NAT Router: Yes (supports router mode and switch mode)
- Peripheral Ports: 1 USB 2.0, 1 USB 3.0, 1 SD card interface
- LCD Display: 320x240 color LCD with touch screen for Shortcut Keys and Scroll Bar
- Reset Switch: Yes, long press for factory reset and short press for reboot
- Voice-over-Packet Capabilities: LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection & auto-switch to G.711, NetEQ, FEC 2.0, jitter resilience up to 50% audio packet loss
- Voice and Fax Codecs: Opus, G.711 A-law/U-law, G.722, G722.1 G722.1C, G.723.1 5.3K/6.3K, G.726-32, G.729A/B, iLBC, GSM; T.38
- Video Codecs: H.264, H.263, H263+, H.265, VP8
- Video Codecs: H.264, H.263, H263+, H.265, VP8
- QoS Layer: 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
- API: Full API available for third-party platform and application integration
- Telephone Operating System: Based on version 16
- DTMF Methods: In-band audio, RFC2833, and SIP INFO
- Provisioning Protocol & Plug-and-Play: Mass provisioning using AES encrypted XML configuration file, auto-discovery & auto-provisioning of Grandstream IP endpoints via ZeroConfig (DHCP Option 66 multicast SIP SUBSCRIBE mDNS), eventlist between local and remote trunk
- Network Protocols: TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, STUN, SRTP, TLS, LDAP, HDLC, HDLC-ETH, PPP, Frame Relay (pending), IPv6, OpenVPN
- Disconnect Methods: Busy/Congestion/Howl Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect
- Media Encryption: SRTP, TLS, HTTPS, SSH, 802.1X
- Universal Power Supply:
- Input: 100 ~ 240VAC, 50/60Hz
- Output: DC+12V, 1.5A
- Dimensions: 270mm(L) x 175mm(W) x 36mm(H)
- Weight:
- Unit Weight: 705g;
- Package Weight: 1190g
- Temperature & Humidity:
- Operating: 32 - 113ºF / 0 ~ 45ºC, Humidity 10 - 90% (non-condensing)
- Storage: 14 - 140ºF / -10 ~ 60ºC, Humidity 10 - 90% (non-condensing)
- Mounting: Wall mount & Desktop
- Multi-Language Support:
- Web UI: English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, German, Russian, Italian, Polish, Czech, Turkish
- Customizable IVR/voice prompts: English, Chinese, British English, German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese, Russian, Swedish, Turkish, Hebrew, Arabic, Nederlands
- Customizable language pack to support any other languages
- Caller ID: Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 – BT, NTT
- Polarity Reversal/Wink: Yes, with enable/disable option upon call establishment and termination
- Call Center: Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability/ work-load, in-queue announcement
- Customizable Auto Attendant: Up to 5 layers of IVR (Interactive Voice Response) in multiple languages
- Maximum Call Capacity:
- Users: 1000
- Concurrent calls: 200
- Max concurrent SRTP calls: 120
- Maximum Attendees of Conference Bridges:
- Video Conference: Up to 20
- Voice Conference: Up to 80
- Call Features: Call park, call forward, call transfer, call waiting, caller ID, call record, call history, ringtone, IVR, music on hold, call routes, DID, DOD, DND, DISA, ring group, ring simultaneously, time schedule, PIN groups, call queue, pickup group, paging/intercom, voicemail, call wakeup, SCA, BLF, voicemail to email, fax to email, speed dial, call back, dial by name, emergency call, call follow me, blacklist/whitelist, voice conference, video conference, eventlist, feature codes, busy camp-on/ call completion, voice control.
- Firmware Upgrade: Supported by Grandstream Device Management System (GDMS), a zero-touch cloud provisioning and management system, It provides a centralized interface to provision, manage, monitor and troubleshoot Grandstream products.
- Compliance:
- FCC: Part 15 (CFR 47) Class B, Part 68
- CE: EN 55032, EN 55035, EN61000-3-2, EN61000-3-3, EN 62368.1, ES 203 021, ITU K.21
- IC: ICES-003, CS-03 Part I Issue 9
- RCM: AS/NZS CISPR32, AS/NZS 61000.3.2, AS/NZS 61000.3.3, AS/NZS 62368.1, AS/CA S002, AS/CA S003.1/.2TBR4, UL 60950 (power adapter)
