Submit your RMA request
Within 30 days of deliverySubmit your request within 30 days after delivery. This is the request deadline, not the deadline for your product to arrive at Flytec.
Product restrictions still apply.
Returns & RMA
Need to return a product? Review the deadlines, account credit policy, fees, product restrictions, and shipping requirements before submitting your Return Merchandise Authorization (RMA) request.
Key deadlines and processing times
Ship after authorization
Within 5 business daysHand your return to the carrier within 5 business days after receiving authorization and return instructions.
Need more time? Request an extension before the shipping deadline.
First update after product arrival
1–3 business daysExpect an initial update within 1–3 business days after Flytec physically receives your return.
This is not the completion time for inspection, credit, or replacement.
Account credit for defective returns
7–10 business daysFor eligible defective returns, the approved amount is credited to your Flytec account within 7–10 business days after product receipt.
This is account credit, not an automatic credit card or PayPal refund.
How it works
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Email your request
Review the restrictions, complete the RMA form, and email it within 30 days of delivery.
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Receive authorization
Wait for your RMA number and the return instructions for your product.
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Ship your return
Dispatch within 5 business days using tracking and signature proof of delivery.
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Receive an update
Expect the first update within 1–2 business days after your product arrives at Flytec.
Account credits and applicable fees
Standard return credit
Credit to your Flytec accountApproved return amounts, less any applicable fee, are issued as credit to your Flytec Computers customer account.
A return does not automatically result in money being sent back to your credit card or PayPal. Refunds to those payment methods require approval.
Non-defective returns
35% restocking feeEligible non-defective returns are subject to a 35% restocking fee, calculated on the price paid for the returned product.
The approved amount, less the applicable fee, is credited to your Flytec Computers account.
Credit card and PayPal refunds
A 5% fee may applyIf a refund to a Credit card or Digital wallets or PayPal account is approved instead of account credit, a 5% fee may apply.
This fee is calculated on the price paid for the returned product.
How the fees apply
Fees are not cumulativeThe 35% restocking fee and the 5% refund fee will not both be charged on the same returned product.
Our RMA team will explain the applicable fee and final amount before processing an approved credit card or PayPal refund.
Shipping costs
Original shipping charges
Non-refundableFlytec Computers does not refund shipping.
Shipping charges are not included in the amount credited for the returned product.
Return shipping
Paid by the customerCustomers pay shipping to return products, including defective products sent for credit, an approved refund, or replacement.
Flytec Computers does not provide prepaid shipping labels or call-tags.
Replacements and availability
If your replacement is approved, our RMA team will inform you of product availability. Replacement timing depends on stock availability.
If a replacement is unavailable, we will discuss credit to your Flytec Computers customer account or a refund for the product, subject to approval.
Account credit is the standard return method. If a credit card or PayPal refund is approved, a 5% fee may apply to the price paid for the product. This fee is not combined with the 35% restocking fee.
Our RMA team will explain the applicable fee and final amount before you choose an option. Shipping charges are non-refundable.
Product restrictions and exclusions
Software, digital products, and licenses
The following products are non-returnable, non-refundable, and non-transferable:
- Electronic software downloads
- Software Up-to-Date Program products
- Extended coverage products
- Licenses
Once a license has been issued by the manufacturer, the manufacturer will not issue a credit for it. Flytec Computers therefore cannot issue a credit or refund for that license.
Opened or tampered-with software is also not returnable. Contact the manufacturer for applicable support, repair, or replacement options.
Preconfigured, personalized, and customized products
Preconfigured, personalized, and other customized products are not eligible for a refund or exchange unless they are Dead on Arrival (DOA), meaning they arrive in a non-working condition.
To request a return under this exception, report the issue and submit your RMA request within 30 days of delivery to rma@flyteccomputers.com .
This exception applies to products that were non-working upon arrival, not products that developed a defect later. Returns are subject to RMA authorization and verification of the reported DOA condition.
Wait for your RMA number and return instructions. Once received, dispatch your return within 5 business days. Contact our RMA team before the deadline if you need an extension.
Manufacturer-specific restrictions
Certain products cannot be returned, while others must be returned directly to the manufacturer under its policy.
Our RMA team will provide the instructions applicable to your product after receiving your completed form.
Defects discovered after 30 days
If your product becomes defective more than 30 days after delivery, contact the manufacturer about warranty replacement.
If you already submitted an RMA request within the 30-day period, contact our RMA team about your existing request.
Return requirements
Deadline and authorization
- Submit your request within 30 days of delivery. New return requests after this period are not accepted, even for factory-sealed products.
- An RMA number is required before shipping. Returns without one cannot be accepted by the warehouse.
- The products you send must match the items and information on your RMA form.
- Authorization does not waive product restrictions or guarantee a credit, refund, or replacement. Returned products are subject to inspection.
Packaging and included items
- Products must be returned in their original packaging, in new condition, with the supplied warranty cards, manuals, and accessories.
- For a defective component, return the complete product with all manuals and accessories.
- Include original blister or plastic packaging, even if it has been opened.
- Products authorized for a factory-sealed return must remain factory sealed.
Before you ship: return checklist
- Confirm authorization: obtain your RMA number and shipping instructions.
- Check your deadline: dispatch within 5 business days of receiving authorization and return instructions. Contact us beforehand if you need an extension.
- Check the contents: include the complete product, original packaging, manuals, warranty cards, and supplied accessories.
- Match your RMA: verify the products and quantities against your authorized request.
- Identify the package: clearly include your RMA number on the shipping package.
- Use tracking and signature confirmation: choose a carrier that provides a tracking number and signature proof of delivery.
- Keep records: we recommend retaining your tracking receipt and photos of the contents and packed shipment.
Inspection and return issues
Incomplete or mismatched returns
Incomplete items or returns that do not match the RMA form will be sent back at the customer's expense.
An opened product returned under an authorization for a factory-sealed item may also be sent back. The customer is responsible for freight and shipping charges.
No defect found
Products reported as defective are tested. If testing finds no defect, a return freight charge applies and is billed to the credit card used for the original order.
Describe the problem clearly, including when it happens and any troubleshooting performed, to help our team evaluate the reported issue.
Submit your RMA request
Review the product restrictions above, then email your completed request within 30 days of product delivery.
- Download and complete the RMA form. Have your order or invoice number and product details available.
- Email the completed form to rma@flyteccomputers.com . Include your order or invoice number in the subject line.
- Wait for your authorization. Do not ship until you receive your RMA number and return instructions.
For defective or DOA products, describe the issue, when it occurred, and any troubleshooting already performed. Include relevant photos if available. Do not send passwords or full payment card details.
Downloading the form does not submit a request. The email button opens your email application; attach your completed form and send the email.
Common questions
Does my product need to arrive within 30 days?
No. The 30-day deadline is for submitting your RMA request after delivery. Once you receive authorization and shipping instructions, dispatch your return within 5 business days. Product restrictions still apply.
What if I cannot ship within 5 business days?
Email rma@flyteccomputers.com before the deadline to explain your situation and request an extension.
When does the 1–2 business day timeframe start?
It starts when the returned product is physically received at Flytec Computers. It applies to the first update after arrival, not the response to your initial emailed request or completion of the entire RMA.
Where will my return credit be applied?
The approved amount, less any applicable fee, will be credited to your Flytec Computers customer account. It is not automatically refunded to your credit card or PayPal.
When will credit for a defective return be issued?
For eligible defective returns, the approved account credit is issued within 7–10 business days after Flytec Computers receives the defective product. This period does not begin when you email your request.
Can I receive a credit card or PayPal refund instead?
Refunds to a credit card or PayPal require approval. If approved, a 5% fee may apply to the price paid for the returned product. Our RMA team will confirm the applicable fee and final amount before processing.
Are the 35% and 5% fees charged together?
No. The 35% restocking fee and the 5% refund fee are not cumulative and will not both be charged on the same returned product. Each percentage is calculated on the price paid for that product. Shipping charges remain non-refundable.
What if a replacement is out of stock?
Our RMA team will inform you of availability. If a replacement is unavailable, we will discuss account credit or a refund for the product, subject to approval. We will explain the amount and applicable fee before you choose an option.
Can I return software, licenses, or extended coverage?
Electronic software downloads, Software Up-to-Date Program products, extended coverage products, and licenses are non-returnable, non-refundable, and non-transferable. Once the manufacturer issues a license, Flytec Computers cannot issue a credit or refund for it.
Can I return a preconfigured or customized product?
Only if it is Dead on Arrival (DOA), meaning it arrived in a non-working condition. Report the issue and submit your RMA request within 30 days of delivery. The DOA condition must be verified, and authorization is required before shipping.
Does the DOA exception cover a defect that develops later?
No. For preconfigured, personalized, and customized products, the DOA exception applies only to products that were non-working upon arrival. Contact our RMA team or the manufacturer for guidance on applicable warranty options for a later defect.
Do you cover shipping for defective products?
Customers pay return shipping, including for defective products returned for credit, an approved refund, or replacement. We do not provide prepaid labels or call-tags. Shipping charges are non-refundable.
What if packaging or accessories are missing?
Contact our RMA team before shipping. Original packaging and all supplied contents are required. Incomplete returns are sent back at the customer's expense.
How do I check my RMA status?
Email rma@flyteccomputers.com with your RMA number and order or invoice number. Include your return tracking number if the product has already shipped.
Questions before returning?
For RMA submissions, eligibility questions, shipping instructions, and status updates, email rma@flyteccomputers.com or call us at (305) 471-5142 .
Please email your completed RMA form to submit your request. When contacting us, have your order or invoice number and your RMA number available, if one has been issued. If you are unsure about fees or return conditions, contact us before shipping.
RMA
- All returns must be made within 30 days from the date the product was delivered. Returns after 30 days will not be accepted. All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse.
- All returns must include an RMA number on the package.
- All non-defective returns are subject to a 35% restocking fee.
- Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided. Incomplete items will be sent back to the customer at their expense.
- The package must be sent back to us with a carrier that can provide a tracking number and signature pod. Flytec Computers will not be responsible for any lost or damaged packages during shipping transit.
- Opened Software or tampered-with Software is non-returnable. Please refer to the manufacturer for repair or replacement.
- Some items cannot be returned and returns of certain products need to be made directly through the manufacturer as dictated to us(manufacturer policy). Our RMA team will advise you of the return instructions for your product once we receive your RMA form.
- Flytec Computers reserves the right to return any open product to the customer if the RMA number issued is for a Factory Sealed product. Customer will be responsible for any freight and shipping charges.
- After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.
- All incomplete items or information that does not match the RMA form will be returned to the customer at their expense.
- All shipping expenses in sending back a defective product for refund or REPLACEMENT is paid for by the customer. Flytec Computers does not refund shipping.
- All Defective RMA return found not to be defective when tested would incur a return freight charge, which will be billed to the credit card used on the original order.
- If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging.
- ALL ITEMS THAT ARE IN A BLISTER PACK (PLASTIC PACKAGING) MUST BE RETURNED EVEN THOUGH IT HAS ALREADY BEEN OPENED!
- Flytec Computers will process a credit to your account within 7 to 10 business days upon receipt of the defective product. A 5% fee applies to refunds on payments made with a credit card. We do not refund shipping charges.
- Flytec Computers Inc. does not provide a prepaid shipping label or call-tag for the return of defective product or any type of return.