RMA
- All returns must be made within 30 days from the date the product was delivered. Returns after 30 days will not be accepted. All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse.
- All returns must include an RMA number on the package.
- All non-defective returns are subject to a 35% restocking fee.
- Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided. Incomplete items will be sent back to the customer at their expense.
- The package must be sent back to us with a carrier that can provide a tracking number and signature pod. Flytec Computers will not be responsible for any lost or damaged packages during shipping transit.
- Opened Software or tampered-with Software is non-returnable. Please refer to the manufacturer for repair or replacement.
- Some items cannot be returned and returns of certain products need to be made directly through the manufacturer as dictated to us(manufacturer policy). Our RMA team will advise you of the return instructions for your product once we receive your RMA form.
- Flytec Computers reserves the right to return any open product to the customer if the RMA number issued is for a Factory Sealed product. Customer will be responsible for any freight and shipping charges.
- After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.
- All incomplete items or information that does not match the RMA form will be returned to the customer at their expense.
- All shipping expenses in sending back a defective product for refund or REPLACEMENT is paid for by the customer. Flytec Computers does not refund shipping.
- All Defective RMA return found not to be defective when tested would incur a return freight charge, which will be billed to the credit card used on the original order.
- If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging.
- ALL ITEMS THAT ARE IN A BLISTER PACK (PLASTIC PACKAGING) MUST BE RETURNED EVEN THOUGH IT HAS ALREADY BEEN OPENED!
- Flytec Computers will process a credit to your account within 7 to 10 business days upon receipt of the defective product. We do not refund shipping charges.
- Flytec Computers Inc. does not provide a prepaid shipping label or call-tag for the return of defective product or any type of return.