How to Order and Activate UI Care: Your Hassle-Free UniFi Replacement Plan

Hey there, network pros! Juan David here—Flytec's Tech Support Lead and UniFi Certified Trainer. Today, we're diving into UI Care, Ubiquiti's enhanced device replacement program. If you're managing mission-critical networks, running an ISP, or just ensuring your infrastructure stays online without hiccups, UI Care is an absolute game-changer.

Imagine this: your UniFi gear suddenly fails (it happens, even with the best equipment). Instead of dealing with long RMA wait times and potential downtime, UI Care ensures you get a replacement device first, even before sending the defective one back. Let’s break it all down!

What Is UI Care?

UI Care is Ubiquiti’s premium device replacement program that guarantees fast, seamless replacements for your covered UniFi gear. It provides:

• Expedited Device Replacement – You get your replacement first before returning the defective unit.
• Free Return Shipping – No out-of-pocket costs for sending back the old device.
• Extended Coverage – Up to five years of replacement protection.

This service ensures you can keep your network running with minimal disruption, which is crucial for businesses, ISPs, and networking professionals.

UI Care Now Available for Select UniFi Products

To give you more ways to protect your investment and ensure full satisfaction, Flytec Computers now offers UI Care protection for select UniFi prducts:

Cloud Gateways (UDM-PRO, UDM-PRO-MAX, UDM-SE, UDW-US, UCG-Fiber, UCG-Max, UCG-Ultra, UDR7, UX7)

Switches (USW-Pro-Max-48-PoE, USW-Pro-Max-24-PoE, USW-Pro-HD-24-PoE, USW-Pro-48-POE, USW-Pro-24-POE, USW-48-POE, USW-24-POE, USW-16-POE, USW-Pro-Aggregation, USW-Aggregation, USW-Lite-16-PoE, USW-Pro-Max-16-PoE, USW-Pro-8-PoE, USW-Ultra-210W, USW-Ultra-60W, USW-Ultra, USW-Flex-2.5G-8-PoE, USW-Flex-2.5G-8, USW-Flex-XG, USW-Pro-Max-16, USW-Pro-48, USW-Pro-24)

 Access Points (U7 Pro Max, U7 Pro, U7 Pro Wall, U7 Pro Outdoor, U7 Outdoor, U6 Enterprise, U6 Enterprise-IW, U6-Pro, U6-LR, U6+, U6-IW, U6-Mesh-Pro, UDB-Pro).

Cameras (UVC-AI-Turret, UVC-AI-Pro, UVC-AI-Bullet, UVC-G5-Pro, UVC-AI-Dome, UVC-AI-360, UVC-G5-Dome, UVC-G5-Dome-Ultra, UVC-G4 Doorbell Pro PoE Kit, UVC-AI-Theta-Pro, UVC-AI-Theta, UVC-G4-Pro)

NVRs (UNVR-Pro, UNVR)

 Door Access Equipment: UA-G3-Pro, UA-G3, UA-Hub-Door, UA-G3-SK-Pro, UA-G2-SK, UA-G2-SK-Pro, UA-Intercom-Viewer)

Integrations (UNAS-Pro, UTP-G3-Touch-Wall,)

UI Care extends your device’s replacement period from one year to five years and provides a faster RMA process, ensuring that you receive a replacement as quickly as possible.

Please note that UI Care is not available in all regions. Be sure to check the Terms and Conditions for eligibility.

How to Order UI Care

Step 1: Place an Order with UI Care-Eligible Devices

UI Care must be purchased at the same time as your UniFi product—it cannot be added later. To ensure proper processing, only UI Care-eligible devices will have the option for UI Care. You can include non-eligible items in the same order, but they will not be covered by UI Care.

Step 2: Receive Your UI Care Extended Coverage Details

Once your order is processed, our Flytec Computers sales team will provide you with the UI Care Extended Coverage number and relevant device information. This ensures that your protection plan is properly linked to your purchased devices.

Step 3: Register Your Device and Activate UI Care

Once you receive your UI Care Extended Coverage information from our team, you must register your device’s MAC ID at rma.ui.com/ui-care to activate coverage. There, you can also review the terms and conditions of the program.

How to Activate UI Care

Once you’ve purchased UI Care along with your UniFi product, activation is straightforward:

Step 1: Keep Your Proof of Purchase

You’ll need your original receipt and the UI Care Extended Coverage details provided by Flytec Computers.

Step 2: Register Your Device

Visit rma.ui.com/ui-care and enter your device MAC ID and UI Care Extended Coverage number to activate the program.

Step 3: Enjoy Five Years of Peace of Mind

Your UI Care coverage begins once activated and remains valid for five years. If anything happens to your eligible device during this time, you're covered!

How to Claim a Replacement with UI Care

If your UniFi device fails due to a manufacturer’s defect, here’s how to get a replacement:

1. Go tohttps://rma.ui.com
2. Enter your device serial number and UI Care details
3. Receive an RMA number and prepaid return label
4. Your replacement device ships first! No waiting for your defective unit to be processed.
5. Send back the defective device within 90 days (or UI Care is canceled).

Important: If the original product is discontinued, Ubiquiti will send a functionally equivalent replacement.

UI Care FAQ

Which products are not covered?

UI Care does not cover:

• Devices modified, altered, or physically changed (e.g., painted, rebranded).
• Products damaged by natural disasters, power surges, or improper installation.
• Devices used with third-party hardware, software, or firmware.
• Products missing original Ubiquiti labels or installed outside of supported regions.
• Items not installed, operated, or maintained according to Ubiquiti’s guidelines.

For a full list of exclusions, please refer to Ubiquiti’s Terms and Conditions.

Can I buy UI Care separately later?

• No. UI Care must be purchased at the same time as your UniFi product.

What happens if I don’t return my defective unit?

• You must return the original device within 90 days or UI Care is canceled.

Does UI Care cover shipping costs?

• Yes. UI Care covers free return shipping of defective devices.

Is UI Care transferable if I sell my UniFi device?

• No. UI Care is non-transferable and tied to the original owner.

What if I place an order with both eligible and ineligible products?

• You can include both eligible and ineligible products in the same order, but UI Care will only apply to eligible devices. Ineligible products will not be covered under UI Care.

How do I activate UI Care after purchasing?

• Once you receive your UI Care Extended Coverage details from Flytec Computers, visit rma.ui.com/ui-care to register your device’s MAC ID and UI Care license number.

What if UI Care is not available in my region?

• UI Care is not currently available everywhere. Check Ubiquiti’s Terms and Conditions to verify coverage. We will notify customers as our coverage area expands.

Final Thoughts

If you rely on your UniFi network to stay online 24/7, UI Care is a smart investment. It ensures you always have a working device with zero hassle. If you're purchasing new UniFi gear, Flytec Computers has you covered—as an Elite Distributor for Ubiquiti, we provide UI Care with all eligible UniFi products.

Want to get started? Check out our store at Flytec Computers today to grab your UI Care Extended Coverage with your next UniFi purchase.

Until next time, happy networking!